Terms & Conditions | My Website

FORCE MAJEURE INFORMATION

In 2020, as a “goodwill gesture” (clause 7.6.6. Force Majeure), we refunded all guests in full, without processing fees, as no one could have foreseen such a pandemic.

Following the declaration of COVID-19 as a global pandemic by the World Health Organisation, the extenuating circumstances rule no longer applies,

because COVID-19 and its consequences are no longer unforeseen or unexpected.

Should a similar situation as in 2020 of a Covid-19 pandemic occur, the property owner might consider to offer a credit for the booked house.

Sanitary measures imposed by the Mauritius Tourism Authority are publised on our web site and communicated to our guests. They are meant to be followed by owners and travellers.

Terms & Conditions

1 – Agreement between Client and BeachHousesMauritius

BeachHousesMauritius is provided to you for the purpose of searching, selecting and

making a reservation for a property rental listed in our portfolio.

1.1. This web site and our booking service is made available to you conditioned upon

your acceptance of the terms set forth below.

By accessing or using the BeachHousesMauritius web site and by renting a property

with us, you agree to be bound by these Terms and Conditions. These Terms and

Conditions apply equally to the Group Leader and to all the persons named in the

Booking Confirmation (Client or Occupant)

1.2. Terms and Conditions are instructed to BeachHousesMauritius by the property

owner – in short “owner”.

If you do come across any discrepancies or errors on this website, please communicate

these to:xyz-trading.odoo.com/contactus

2 – BeachHousesMauritius Service

2.1. BeachHousesMauritius provides a web site and a service to book property rentals

in the selected destinations offered on the web site.

2.2. You are fully responsible for the purchase and the organization of your

transportation to the rental property (We will help to arrange with a local service

provider).

2.3. You are also fully responsible to check and comply with local regulations regarding

passport and visas as well as health requirements. Please contact your local office for

foreign travel and passports to enquire about passport, visa and health requirements

for the country in which the property is situated.

Find information Visa and Entry requirements :https://passport.govmu.org/passport/

2.4. It is a condition of booking that you take out adequate travel insurance.

As a minimum this should include cover for third party liability, vacation rental and

medical repatriation. Your Booking Confirmation will be treated as confirmation that

every member of your party has such insurance.

3 – Bookings

3.1. You can book once availability and rate have been confirmed to us by the owner

and the Invoice has been issued to you.

3.2. We will confirm your reservation upon payment of the Booking Deposit.

Payment of your booking deposit is your confirmation that you have read and agreed

to the Terms and Conditions of rental.

3.2.1. Changes to Confirmed Bookings

Minor changes to your confirmed booking dates are possible, based on availability.

Based on seasonal rates, a surcharge may or may not be applicable for date

changes.

Confirmed bookings are not transferable to another person and it is for the exclusive

use of clients shown on the Booking Confirmation.

3.2.2. Arrival / Departures

Check In: from 2pm Check Out: latest 10am

Should you want to secure an early check in or late check out, a supplement of 50% of

the nightly rate might be applicable after prior approval from the owner.

4 – Security Deposit

4.1. When you book with us, you accept responsibility for any damage or loss (Damage)

to the property or adjacent properties caused by you or any member of your party,

any external service provider or visitors to the property.

Full payment for any such Damage must be paid at the time direct to the owner or his

local representative.

4.2. Owners require a security deposit to cover them against Damage (including

excessive cleaning, lost and broken items etc) . We recommend that you ensure that

your insurance policy covers accidental damage to the property and its contents. Your

security deposit shall be returned to you at the end of the booking period, after

deduction of the cost of any damage.

5 – Payments

5.1. Full payment of the balance as shown on your Booking Confirmation is a few weeks

prior to your arrival.

5.2. If the payment is not received at the point stated in the Booking Confirmation, the

owner reserves the right to cancel your booking and levy cancellation charges as

detailed in the Cancellation Conditions (6.).

5.2.1.Booking Deposit:

A non-refundable deposit of 30% of the total, is required within 7 days of your

booking. Your booking will be confirmed at the time that this deposit is received.

5.2. Final Payment:

Balance payments will be required 45 days prior to arrival and are non refundable.

Should a payment be late by 48 hours after written reminder, the owner reserves the

right to cancel your booking.

5.3. Method of Payment:

All payments shall be made by bank transfer and must be Invoice exact. Please make

sure that all bank charges associated with the transfer will be at the remitters cost. Indication of charge: “OUR” transfer: All fees will be charged to theremitter.

Any open balance will need to be settled with the final payment or upon arrival

6 – Cancellation

6.1. Should you need to cancel your booking after confirmation, you must immediately

advise us in writing toxyz-trading.odoo.com/contactus

6.2. Your notice of cancellation will only be effective when it is received in writing by us.

6.3. In the event of cancellation your Booking Deposit and/or Final Payment are non-refundable.

(If we can replace your reservation the owner will consider refunding part of

your payments)

6.4. Although it is unlikely that we will have to make any changes to confirmed

arrangements, it could occasionally happen, and we will advise you at the earliest

possible date. If for any reason beyond our control we are unable to provide you with

the property you have booked, we reserve the right to transfer to a similar or better

property. However, if this is not possible or you do not wish to be transferred, we will

cancel the booking and refund the amount paid to us for the property but we will not

be liable for any cancellation charges for travel arrangements.

7 – Villa Description and Liability

7.1. The photos on BeachHousesMauritius website are intended to give a general

overall impression of the standard of the villas we offer. Some aspects of the property

may have changed by the time you come to make your booking, for example, items of

furniture may have been removed/exchanged by the owner. We cannot accept any

liability if this situation should arise.

7.2. We make sure to use reasonable skill and care in making your booking and

selecting the property owners we work with.

7.3. Neither the owner, owner’s representative nor BeachHousesMauritius are responsible

concerning problems with external service providers such as water, electricity supply or

telephone/internet network

7.4. BeachHousesMauritius has no responsibility for the properties themselves or for any

services provided by property owners.

7.5. We act as an agent for the owner. Your contract for your accommodation is

directly with the owner concerned.

7.6. The Owner, owner’s representative or BeachHousesMauritius shall not accept

responsibility for losses to guests for any claims, including but not limited to:

7.6.1. Responsibility for personal accidents and body injuries (falls from pool

decks, wet tiles and or stairs along with any sliding glass door injuries and falling

“objects” as coconuts or when using kayaks, SUP’s, bicycle etc. ), death, lost, stolen or

damaged property, loss of mental or physical enjoyment, delay or inconvenience

7.6.2. Any delays of changes in schedule, itineraries, incurred by any person

arising out of any willful or negligent or omission of any carrier, airline, villa, ground

operator or other person who does not render any services or accommodations.

7.6.3. The act or omissions of any party

7.6.4. Monetary crisis, labour problems, economic changes, mechanical

maintenance or construction difficulties or noise, climatic aberrations, local laws or

unexpected conditions;

7.6.5. Absence of travel documents, passports, visa and health certificates, where

required.

7.6.6. Additional expenses due to delay or changes in air or other services,

missed carrier connections, substitute accommodation or of common carrier equipment,

termination of service, change in fare and rates, cancellation or double booking

reservations or tickets, sickness, strike, war, quarantine, pilferage, monetary crisis, political

or social unrest, disease, Force Majeure or any events beyond our control.

7.7. Therefore, each guest agrees he/she is voluntary participating in any and all

activities, risks, and use of the accommodations, and hereby assumes all risk of injury,

illness, damage or loss to person and property that might result, including, without

limitation, any loss or theft or personal property.

8 – Pest Control / Tropical fauna

8.1. Regular pest control treatments against insects and prowlers are carried out during

the year. Despite of the precautions taken, the presence of insects and prowlers on the

premises cannot be completely avoided.

8.2. The owner will thus not be liable to compensate the client and his guests for any

discomfort which could result from same.

9 – Behaviour

9.1. We expect all clients to have consideration for other people. Illegal or immoral

activities including gambling, prostitution, prohibited drugs, possession or use of

pyrotechnics or dangerous goods, and possession or use of firearms and other

weapons are all strictly prohibited.

9.2. Please note that in Mauritius topless sun bathing can be considered as an offence.

9.3. If in our reasonable opinion or in the reasonable opinion of the owner or property

representative, you or any member of your party behaves in such a way as to cause or

be likely to cause danger, upset or distress to any third party or damage to property,

we are entitled, without prior notice, to terminate the stay of the person(s) concerned.

9.4. The client is responsible for the behaviour of all the guests staying at the property.

Should any guests not behave in a suitable manner, the owner, owner’s representative

or BeachHousesMauritius may, in their absolute discretion, require the client or their

party to leave the premises and/or vacate the property immediately, without

compensation or refund.

9.5. Smoking is generally prohibited in the house.

9.6. The client shall not conduct any modification or transformation of any kind

whatsoever to the villa or to the ancillary buildings.

10 – Occupancy

The owner, owner’s representative of the property concerned reserve the right to

terminate your stay without notice if the owner/owner’s representative discover that the

number of persons staying at the property exceeds the number stated on your Booking

Confirmation and you have not gained the owner’s prior written permission for this and/

or paid any extra associated costs. In this situation, no refund will be made and we will

have no further responsibility to you.

11 – Entry and Inspection

11.1. The owner, owner’s representative or BeachHousesMauritius reserve the right to

enter the Property at reasonable times and with reasonable advance notice for the

purposes of inspecting the Property and/or for small works and necessary repairs.

11.2. If the owner, owner’s representative or BeachHousesMauritius has a reasonable

belief that there is imminent danger to any person or to the property, they may enter

the property without advance notice.

12 – Events

12.1. All bookings are assumed to be for normal holiday purposes only, and the client

agrees that the use of the property will be limited to this purpose unless otherwise

confirmed in writing.

12.2. If you are planning to hold an event, such as a wedding or party, which involves

having a larger number of people at the property, or if you are planning to use the

property for a purpose other than holiday, please communicate this to

BeachHousesMauritius at the time of booking, as special approval or arrangements are

required.

12.3. Depending on the nature of the event, a surcharge and/or additional security

deposit may be required, which will be agreed and confirmed in writing prior to

confirming the reservation.

13 – Swimming pools and Wellness Areas

13.1. Swimming pools by their very nature carry their own inherent risks. You must ensure

that you and all members of your party take great care when using or being near any

swimming pool at the property where you are staying. You should for example make sure

you and all members of your party are aware of the depth and layout of the pool prior

to use and that all persons walk rather than run around or near the pool. Children must

be supervised at all times by a responsible adult.

13.2. At all times, you and your guests are to consider your own safety and the safety

of others when using the wellness area. Use of the wellness area is at your and your

guests own risk.

13.3. Facilities are to be used for the designed purpose and in compliance with the

instructions given by the staff of the property or the owner. Without prejudice to the

generality of the above, the following things are strictly prohibited in the wellness

areas :

– running;

– diving or jumping into the swimming pool or Jacuzzi;

– drinking of any alcohol or using the wellness area when under the influence of alcohol

or drugs;

– leaving children unsupervised in the wellness area.

13.4. The direct, visual and active supervision of children present in a wellness area or

by a swimming pool by an adult is essential and under your sole responsibility.

13.5. The swimming pool, Jacuzzi etc located in the property do not comprise an alarm

system, safety net or other safety measures designed to prevent the risk of drowning. To

ensure the safety of children, the following precautions must be taken, in particular:

– never leave young children alone near the swimming pool or Jacuzzi;

– never leave a child alone in the water, even if they know to swim, or in a Hamman,

steam room, sauna etc. They must always be under the supervision of an adult capable

of saving them in the event of an accident;

– never leave toys or other items floating on the water; they may encourage children to

approach the water; and

– always fit inflatable armbands of floating costumes on young children.

13.6. If you fail to comply with the rules and security precautions set out in these

Conditions, the staff of the property or the owner, owner’s representative shall be

entitled to prohibit the use of the wellness area or the swimming pool for the duration of

your stay.

14 – Animals

No animals are allowed in the properties – please do not feed stray animals and do

not let them in the house.

15 – Guest Reviews

BeachHousesMauritius is allowing clients to post reviews of their stay in a property. We

may collect and display reviews, comments and other material from guests after they

have completed their rental period purchased via BeachHousesMauritius.

You disclaim any proprietary rights you may have in such guest review, and your review

(s) may be freely used, copied, distributed and made available in any medium and in

any form by BeachHousesMauritius or its affiliates without your permission.

Specifically, by using the BeachHousesMauritius guest review feature, you represent and

warrant that:

– you control all of the rights to the guest reviews that you post;

– as at the date of posting, the guest reviews submitted are accurate;

– you will not intentionally or recklessly post information that could cause injury or

offend any person;

– you will not post any comments, information or material that is untrue; malicious;

defamatory; abusive; obscene or could reasonably be taken as such; you will not act

in any way to deceive or mislead and will not engage in or encourage any fraudulent

or illegal activity.

BeachHousesMauritius does not verify, endorse or approve the views or comments

expressed in any reviews which are the personal views of the individuals submitting

them. Any decisions made on the basis of reviews or comments appearing on the

service are taken at your own risk.

BeachHousesMauritius reserves the right for any reason in its sole discretion to refuse to

post or remove (without notice) any reviews – this includes situations where

BeachHousesMauritius receives a third party complaint and/or has reason to believe

that there has been a breach of these terms and conditions